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Thursday, June 29, 2017 Vol. 81 No. 2


Also in this issue...

01 |Digital Edition
02 |Front Lines
03 |The Goods
04 |The Goods Submissions


05 |Classifieds
06 |Request Product Info
07 |Article Archive
08 |BuZZ!
09 |Facebook© - Buzz Cuts
10 |Wells on Twitter
11 |Store Layout
12 |Digital Catalogs
13 |Trade Show Calendar
14 |Hard Goods Distributors
15 |Media Kit 2017
16 |Subscriptions


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>> See All Consumer Buzz Consumer Buzz
Buying from Bots
| Ann-Marie Vazzano
  
>> Published Date: 5/31/2017
 
More retailers are relying on artificial intelligence to interact with shoppers, but many consumers are still skeptical. Pegasystems Inc., a customer engagement software firm, recently asked consumers what scares them most about the rise of AI. A third of consumers said AI will never know them and their preferences as well as a human can. One in 10 said they’d be scared to discover they get along better with AI than they do with their own friends and family, and nearly a quarter (24%) said they’re scared of the rise of robots and the enslavement of humanity (yikes!). While 28% said they weren’t scared of any of these things, a small number (5%) said they fear robots will uncover their deepest secrets. GP



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